Important customer information

INSTRUCTIONS ON WITHDRAWAL

 

kraftplex Shop

 

 

Right of withdrawal

 

You have the right to withdraw from this contract within 14 days without giving any reason.

 

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

 

 

To exercise the right of withdrawal, you must inform us (FRANZBETZ VISION vertr. durch Franz Betz, Nackenberger Str. 2, 30625 Hannover, phone: +4951187459563, e-mail: info@kraftplex.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

 

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

 

 

Effects of withdrawal

 

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs of resulting from your choice of a type delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, in any event, you will not incur any fees as a result of such reimbursement.

 

We will collect the goods.

 

 

You will bear the direct cost of returning the goods.

 

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

 

Exclusion

 

The right of cancellation does not exist for distance-selling contracts for the delivery of goods, which are not prefabricated and for their production an individual selection or regulation by the consumer is relevant or are clearly cut to the personal needs of the consumer.

 

 

Expiration

 

The right of cancellation for distance-selling contracts expires for the delivery of goods if these after the delivery due to their condition were mixed inseparably with other goods.

 

 

Document produced and updated by janolaw AG.

 

 

 

 

 


MODEL WITHDRAWAL FORM

 

(If you want to withdrawl the contract, please fill out this form and send it back)

 

To

FRANZBETZ VISION vertr. durch Franz Betz

Nackenberger Str. 2

30625 Hannover

info@kraftplex.com

 

 

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

_______________________________________________

_______________________________________________

 

Ordered on ___________________ (*)/received on _______________________(*)

 

Name of consumer(s) ______________________________________

Address of consumer(s)

_________________________________

_________________________________

_________________________________

 

Date:________________ 

 

Signature of consumer(s) :___________________________________________

(only if this form is notified on paper)

 

 

(*) Delete as appropriate