Important customer information

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Please note the following important consumer information which applies for your purchases from

The legal right of cancellation described in the following applies for consumers only.


Information on cancellation 

Right of cancellation 

You are entitled to cancel this agreement within 14 days without giving any reasons for doing so. 

There is a cancellation period of fourteen days from the day on which you or a third person who was appointed by you but is not the transporting party took possession of the goods. 

To exercise your right of cancellation, you must send us - FRANZBETZ VISION, Nackenberger Str. 2, 30625 Hannover, Germany, tel. +49-511-87458563,  - a clear statement of your decision to cancel this agreement (for example by letter or e-mail). You can use the enclosed sample cancellation form for this purpose, but it is not obligatory. 

You can also fill in and send the sample cancellation form or another clear statement electronically on our website [insert web address]. If you make use of this option, we will immediately confirm (for example by e-mail) that we have received a cancellation of this kind from you. 

To cancel the agreement within the prescribed cancellation period, it is enough for you to send off the statement on your exercising your right of cancellation before the cancellation period expires. 

Consequences of cancellation 

When you cancel this agreement, we are obliged to return all payments we received from you, including the delivery costs (with the exception of the additional costs resulting from your choosing a different type of delivery than the most reasonable standard delivery we offered), immediately and at the most fourteen days after receiving your statement cancelling this agreement. For this return payment, we use the same method of payment which you used in the original transaction, provided that nothing else was expressly agreed with you; there will be no extra charge of any kind for this return payment. 

We collect the goods ourselves. You cover the immediate cost of returning the goods, which is 10% of the value of the goods in EUR. 

You will only be held responsible for any loss of value of the goods if this loss of value is due to your handling them in a way which is not necessary for the purpose of checking the condition, characteristics and correct functioning of the goods.

Custom-made products and made-to-measure goods cannot be returned.



 Cancellation form 

(If you want to cancel the agreement, please fill in this form and return it to us.) 



Nackenberger Str. 2

30625 Hannover



I/we (*) hereby cancel the agreement I/we (*) signed on the purchase of the following goods (*):

Ordered on (*)/received on (*) 

Name of consumer 


Address of consumer 


Signature of consumer (only if statement is made on paper) 


(*) Please cross out what is not applicable.